Terms of Service

Sierra Exclusive Industries LLC

Updated May 2026

 

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the website, digital products, tools, and marketing services offered by Sierra Exclusive Industries LLC (“Company,” “we,” “us,” or “our”).

By accessing our website, purchasing a digital product, submitting information through our tools, or engaging our services, you agree to be bound by these Terms.

If you do not agree, do not use our Services.

2. Description of Services

Sierra Exclusive Industries provides:

• Search Engine Optimization (SEO)
• Website Development & Design
• Google Ads & Meta Ads Management
• Local SEO & Google Business Profile Optimization
• AI Visibility Scoring Tools
• Digital marketing consulting
• Digital products (including downloadable guides, templates, and strategy materials)
• Lead generation and marketing systems

Services may be provided through written client agreements, online funnels, digital downloads, or automated tools.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our Services.

By using our Services, you represent and warrant that you meet these requirements.

4. Digital Products & Electronic Delivery

Certain products sold through our website (including AI visibility reports, action plans, and downloadable materials) are digital in nature.

• Delivery is electronic.
• Access may be granted via download, email, or secured webpage.
• Due to the nature of digital products, all sales are final unless otherwise expressly stated.

We reserve the right to revoke access to digital products in cases of fraud, chargebacks, abuse, or unauthorized redistribution.

5. AI Visibility Score & Informational Tools

Our AI visibility scoring tools, audits, and reports are provided for informational and educational purposes only.

You acknowledge and agree that:

• Scores are generated using proprietary methodologies.
• Results are estimates and not guarantees.
• Search engines, AI platforms, and third-party algorithms are outside our control.
• We do not guarantee rankings, traffic, AI visibility, revenue, or performance outcomes.
• Nothing provided constitutes legal, financial, or guaranteed marketing advice.

You are solely responsible for decisions made based on our materials.

6. No Guarantees Except as Expressly Stated in Writing

Except as expressly stated in a signed client services agreement, statement of work, or written performance guarantee issued by Sierra Exclusive Industries LLC, we do not guarantee:

• Specific search rankings
• Inclusion in AI-generated responses
• Website traffic increases
• Lead volume, patient volume, or appointment volume
• Revenue growth
• Return on investment (ROI)

Written Performance Guarantees.

Where Sierra Exclusive Industries offers a specific performance guarantee in writing (such as the 50 New Patients in 90 Days Guarantee for the AI Patient Engine™ package), the terms, conditions, eligibility requirements, and remedies of that guarantee are governed exclusively by the signed client services agreement for that engagement. All written guarantees are contingent on client cooperation, including but not limited to:

• Timely access to required platforms (Google Business Profile, Google Analytics, Search Console, website CMS, ad accounts) within agreed timeframes;
• Completion of onboarding and kickoff within agreed timeframes;
• No unauthorized changes to optimized assets, ad campaigns, or website without prior written approval;
• Maintenance of sufficient ad budget where applicable;
• No suspension of Google Business Profile due to pre-existing violations or factors outside our control;
• No material change to business name, address, phone number, service area, or ownership during the 90-day guarantee window.

Failure to meet any condition voids the guarantee. Digital marketing outcomes are influenced by numerous external variables beyond our control, including search engine algorithm changes, competitor activity, market conditions, and third-party platform policies.

7. Payment Terms

For agency services:

• Payment terms are outlined in the applicable client agreement.
• Monthly services are billed upfront unless otherwise specified.
• Late payments may result in suspension or termination.

For digital products:

• Payment is due at checkout.
• All digital product sales are final unless otherwise specified in writing.

We may use third-party payment processors (such as Stripe). You agree to comply with their applicable terms and policies.

8. Intellectual Property

All materials provided by Sierra Exclusive Industries, including but not limited to:

• Digital products
• Frameworks
• AI scoring systems
• Marketing strategies
• Templates
• Reports

remain our intellectual property unless otherwise agreed in writing.

You may not:

• Reproduce
• Resell
• Distribute
• Share
• Modify
• Reverse engineer

any proprietary materials without prior written consent.

Unauthorized use may result in legal action.

9. Client Responsibilities

Clients and users agree to:

• Provide accurate information
• Maintain confidentiality of access credentials
• Ensure materials submitted are properly licensed
• Implement recommendations at their own discretion

We are not responsible for implementation errors or third-party platform restrictions.

10. Tracking Technologies & Data Collection

We use cookies, pixels, analytics tools, and tracking technologies including but not limited to:

• Meta Pixel
• Google Analytics
• Conversions API
• Advertising platforms

These tools may collect anonymized behavioral and device data for analytics and advertising purposes.

For details on data collection and privacy practices, please review our Privacy Policy.

11. Confidentiality

Both parties agree to maintain confidentiality regarding proprietary or sensitive information exchanged during the course of services.

This obligation survives termination.

12. Disclaimer of Warranties

All services, digital products, and tools are provided “as is” and “as available.”

We make no warranties, express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Continuous availability
• Error-free performance

13. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages.
• We are not liable for lost profits, business interruption, data loss, or reputational harm.
• Our total liability shall not exceed the total amount paid by you to us within the preceding sixty (60) days.

14. Indemnification

You agree to indemnify and hold harmless Sierra Exclusive Industries from any claims, liabilities, damages, or expenses arising from:

• Your misuse of our Services
• Your violation of these Terms
• Your implementation of marketing strategies
• Content you provide

15. Termination

We may suspend or terminate access to Services if:

• You violate these Terms
• You engage in fraudulent activity
• You initiate a chargeback without prior dispute resolution

Agency agreements may be terminated according to their written terms.

16. Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by JAMS or the American Arbitration Association (AAA) under their applicable Commercial Arbitration Rules. Arbitration shall take place in Sacramento County, California, before a single arbitrator. The arbitrator’s decision shall be final and binding on both parties. Each party shall bear its own costs and attorneys’ fees, except as otherwise required by law or awarded by the arbitrator.

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court’s jurisdiction.

Both parties waive the right to participate in a class action or class arbitration. Any arbitration shall be conducted on an individual basis only.

If any provision of this dispute resolution clause is found unenforceable, the remainder shall remain in effect.

17. Modifications to Terms

We may update these Terms at any time. Updates become effective upon posting to our website.

Continued use of our Services constitutes acceptance of revised Terms.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

19. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, government action, internet or utility failures, third-party platform outages or policy changes (including but not limited to Google, Meta, Stripe, and GoHighLevel), or pandemics. The affected party shall notify the other party promptly and resume performance as soon as reasonably practicable.

20. Entire Agreement

These Terms, together with any executed client services agreement, statement of work, or order form, constitute the entire agreement between you and Sierra Exclusive Industries LLC regarding the Services and supersede all prior or contemporaneous agreements, communications, or understandings, whether written or oral. In the event of a conflict between these Terms and an executed client services agreement, the executed client services agreement shall control with respect to that engagement.

21. Notices

Any notice required under these Terms shall be in writing and delivered by email to the address of record, or by certified mail to the contact address listed in Section 22. Notices to Sierra Exclusive Industries LLC shall be sent to biz@sierraexclusive.com with a copy to 1750 Iris Ave #110, Sacramento, CA 95815. Notices shall be deemed received upon delivery confirmation.

22. Contact Information

Sierra Exclusive Industries LLC

1750 Iris Ave #110

Sacramento, CA 95815

(916) 846-9662

biz@sierraexclusive.com