Sierra Exclusive Industries LLC
Effective Date: 01/01/2022
Welcome to Sierra Exclusive Industries. These Terms of Service (“Terms”) govern your access to and use of our website, services, and products (collectively, the “Services”). By engaging with Sierra Exclusive Industries, you agree to these Terms.
Please read them carefully.
1. Who We Are
Sierra Exclusive Industries (“Company,” “we,” “us,” or “our”) is a digital marketing agency offering services including but not limited to:
- Search Engine Optimization (SEO)
- Website Development & Design
- Google Ads & Meta Ads Management
- Local SEO & Google Business Profile Optimization
- Chatbot Integration
- Review Management
- Marketing Consulting
2. Eligibility
You must be at least 18 years old and legally capable of entering into contracts to use our Services.
3. Scope of Work
All services are defined in a written proposal or service agreement specific to the client. Any modification to the scope must be approved in writing by both parties. We reserve the right to refuse service to any client for any reason.
4. Payment Terms
Payment terms are outlined in the client’s service agreement. Unless otherwise specified:
- Monthly services are billed upfront.
- Project work may require a 50% deposit before commencement.
- Late payments may result in service interruption or termination.
- All fees are non-refundable unless otherwise stated in writing.
5. Intellectual Property
Unless otherwise agreed in writing:
- All content, strategies, and designs created by Sierra Exclusive Industries remain our intellectual property until full payment is received.
- Clients may use deliverables solely for their business purposes.
- Clients may not reproduce, resell, or distribute our work without prior written consent.
6. Client Responsibilities
Clients agree to:
- Provide timely feedback, access, logins, and approvals as needed.
- Respond to communications within a reasonable timeframe.
- Ensure all submitted materials (e.g., logos, images, content) are owned or properly licensed.
7. Confidentiality
Both parties agree to maintain confidentiality for any sensitive or proprietary information shared during the course of the engagement.
8. Disclaimers & Limitation of Liability
We do not guarantee specific rankings, traffic, or ROI. While we use proven strategies and best practices, results can vary due to factors outside our control (e.g., search algorithm updates, third-party platform changes).
To the fullest extent permitted by law:
- We are not liable for any lost revenue, downtime, or indirect damages.
- Our total liability will never exceed the amount paid by the client for the services rendered within the past 60 days.
9. Termination
Either party may terminate the agreement with 14 days’ written notice. In the event of termination:
- All outstanding invoices must be paid.
- Any prepaid but unearned services will be refunded at our discretion.
- Access to deliverables may be restricted until payment is received.
10. Modifications to Terms
We may update these Terms at any time. Changes become effective upon posting to our website. Continued use of our Services indicates acceptance of the revised Terms.
11. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any legal action must be filed in Sacramento County.
12. Contact Information
For questions or concerns, contact:
Sierra Exclusive Industries
1750 Iris Ave #110
Sacramento, CA 95815
(916) 846-9662
biz@sierraexclusive.com
