Who We Are

This website is operated by:

Throughout this Privacy Policy, “Sierra Exclusive,” “we,” “us,” and “our” refer to Sierra Exclusive Industries LLC.

Scope of This Policy

This Privacy Policy applies to:

• Website visitors
• Individuals who submit information through our forms or advertisements
• Leads collected through online and offline channels
• Individuals contacted via phone, text, email, chat, or AI-powered systems
• Customers who purchase services from us

By accessing our website, submitting information, or engaging with our communications, you acknowledge and agree to this Privacy Policy.

Information We Collect

A. Information you provide voluntarily

We may collect personal information you voluntarily provide, including but not limited to:

• Full name
• Email address
• Phone number
• Business name and business details
• Payment-related information (processed via third-party providers)
• Messages, inquiries, and responses you submit
• Information provided during calls, chats, consultations, or interactions with AI-powered systems

B. Information collected automatically

When you interact with our website or systems, we may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Pages viewed, timestamps, and usage data
• Referring URLs and UTM parameters
• Interaction data (clicks, form submissions, engagement metrics, and conversion events)

C. Information from communications and recordings

Through the communication systems described in Sections 5 through 9, we also collect:

• Call recordings of inbound and outbound phone calls, including calls handled by AI voice systems
• Transcripts and logs of AI-powered chat and voice interactions
• SMS/MMS message content and metadata
• Email content and metadata

This information is used for the purposes described in Section 4, including service delivery, quality assurance, compliance, security, analytics, and optimization.

How We Use Your Information

We use personal information for legitimate internal business purposes, including:

• Responding to inquiries and requests
• Providing, operating, and improving our services
• Sales, marketing, outreach, and lead follow-up
• Scheduling appointments, demos, or consultations
• Operating and monitoring AI-powered communication systems
• Internal analytics, optimization, and quality assurance
• Payment processing and account management
• Advertising, retargeting, and ad performance measurement (see Section 10)
• Compliance with legal and regulatory obligations

Communications, Outreach & AI Systems

Important notice regarding communications.

If you provide your contact information, you acknowledge and consent that Sierra Exclusive may contact you via:

• Phone calls
• Text messages (SMS/MMS) — see Section 6
• Emails
• AI-powered voice agents or chat systems — see Section 7
• Automated or semi-automated communication technologies

Communications may occur in response to a form submission or inquiry, a business relationship or transaction, or marketing or outreach efforts where permitted by law. Some communications may be initiated using artificial intelligence, automated dialing systems, prerecorded or synthesized voice, or workflow-based follow-up systems.

You may opt out of communications at any time by:

• Replying STOP to SMS messages
• Clicking the unsubscribe link in marketing emails
• Requesting removal during a call
• Contacting us directly at biz@sierraexclusive.com

We honor opt-out requests in accordance with applicable laws.

SMS & Text Messaging Program

Consent to receive text messages

By providing your mobile phone number on our website, lead form, or during a call or conversation with us, you expressly consent to receive text messages (SMS/MMS) from Sierra Exclusive Industries LLC.

Types of messages you may receive

• Appointment confirmations and reminders
• Follow-up messages related to your inquiry or consultation
• Customer service and account notifications
• Promotional and marketing messages about our services

Message frequency

Message frequency varies based on your interaction with us. You will typically receive between 2 and 10 messages per month.

Rates

Message and data rates may apply. Your mobile carrier’s standard rates for SMS/MMS will apply to messages you receive from us.

Opt-out and help

• Reply STOP to any message to unsubscribe at any time
• Reply HELP for help or contact us at biz@sierraexclusive.com
• Supported carriers include AT&T, Verizon, T-Mobile, and most major U.S. carriers

Carriers are not liable for delayed or undelivered messages.

Privacy of SMS consent information

Not a condition of purchase

Consent to receive text messages is not required to purchase any services from us.

AI-Powered Voice, Chat & Messaging Systems

We use artificial intelligence (AI) to support and, in some cases, initiate communications with you, including:

• AI voice agents — which may place or receive phone calls, qualify leads, and book appointments
• AI-powered chat systems — which may respond to inquiries through our website or messaging channels
• AI-assisted SMS and email — which may draft or send messages as part of our workflows

What happens when you interact with AI systems

• You will be notified when you are interacting with an AI system, either verbally at the start of a call, through chat disclosure, or through other appropriate means
• Conversations are recorded, transcribed, and stored for quality assurance, training, and service delivery
• A human team member may review interactions and may take over the conversation at any time
• You may request to speak with a human at any point during an AI-handled interaction

Vendors supporting our AI systems

AI voice, chat, and messaging functionality is delivered through third-party providers, which may include CRM and automation platforms (such as GoHighLevel), telephony providers, and underlying AI model providers. These vendors process conversation data on our behalf under contractual confidentiality and data protection obligations.

How conversation data is used

• To deliver the service you are requesting (for example, booking a consultation)
• For internal quality assurance, performance monitoring, and improvement of our own AI workflows
• For compliance, dispute resolution, and security

We do not sell conversation content, and we do not authorize our vendors to use your conversation content to train general-purpose AI models outside the scope of delivering services to us, except where such use is inherent to the vendor’s platform and disclosed in their terms.

Outbound & Cold Outreach

We may conduct outbound business-to-business outreach, including cold calls or cold emails, where permitted by applicable law.

If you believe you were contacted in error or wish to be removed from outreach communications, you may request removal at any time by contacting us at biz@sierraexclusive.com, and we will honor such requests promptly.

Call Recording & Monitoring

Calls are recorded

Inbound and outbound calls with Sierra Exclusive Industries LLC are recorded and may be monitored. This includes calls with our team members as well as calls handled in whole or in part by AI-powered voice systems.

Notice and consent

At the beginning of recorded calls, you will receive verbal notice that the call is being recorded. By continuing the call after receiving this notice, you consent to being recorded.

If you do not wish to be recorded, you may inform the caller at any time and the call will either stop recording or end. We comply with the recording consent laws of all applicable jurisdictions, including California’s two-party consent requirement under Penal Code § 632.

Purposes of recording

• Quality assurance and staff training
• Performance monitoring of AI-powered voice systems
• Compliance and legal recordkeeping
• Dispute resolution
• Security and fraud prevention
• Service delivery and follow-up

Storage, access, and retention

Call recordings are stored within our CRM and call tracking systems (currently GoHighLevel) under access controls that limit review to authorized personnel, service providers, and AI systems supporting quality assurance. Recordings are retained for up to 24 months unless a longer retention period is required for legal, compliance, or dispute resolution purposes.

Your rights

You may request access to, correction of, or deletion of recordings in which you are a participant by contacting us at biz@sierraexclusive.com.

Advertising Platforms & Pixels

We use advertising platforms and tracking technologies to deliver, measure, and optimize marketing campaigns. These currently include, but are not limited to:

• Meta (Facebook and Instagram) — via the Meta Pixel, Conversions API, and Meta Lead Ads
• Google — via Google Ads, Google Analytics, and Local Services Ads conversion tracking
• Other ad networks, analytics providers, and retargeting services we may use from time to time

What these technologies collect

When you visit our website or interact with our ads, these technologies may collect:

• IP address, device identifiers, browser, and operating system
• Pages viewed, buttons clicked, forms started or submitted, and time spent
• Referring URL and UTM parameters
• Hashed versions of information you submit (such as email and phone number) for ad matching and measurement
• Events we specifically track, including ViewContent (when you visit key pages), Lead (when you submit a form), and Schedule (when you book a consultation)

Retargeting and audience matching

We use this information to retarget visitors with relevant advertising, build custom and lookalike audiences, and measure the performance of our advertising campaigns. Information shared with advertising platforms is governed by the privacy policies of those platforms in addition to this one.

Your choice to opt out

You can opt out of personalized advertising by:

• Adjusting ad personalization settings directly with Meta (facebook.com/adpreferences) and Google (myadcenter.google.com)
• Using industry opt-out tools at aboutads.info/choices and networkadvertising.org/choices
• Contacting us at biz@sierraexclusive.com to request removal from our advertising audiences

Payments & Financial Information

We may accept payments through third-party payment providers, including but not limited to:

• Stripe
• QuickBooks
• Venmo
• Zelle
• Wise (formerly TransferWise)

We do not store full payment card or banking credentials on our servers. Payment information is processed and stored by the respective third-party provider in accordance with their privacy and security policies.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Remember user preferences
• Analyze traffic and engagement
• Support marketing, retargeting, and analytics efforts

You may control or disable cookies through your browser settings or through the advertising platform opt-out tools described in Section 10. Disabling cookies may affect site functionality.

Embedded Content & Third-Party Services

Our website may include embedded content or integrations (such as videos, scheduling tools, chat widgets, analytics scripts, or payment elements).

These third parties may collect data according to their own privacy policies. We are not responsible for the privacy practices of external services or websites.

Data Sharing & Service Providers

We do not sell personal information.

We may share information with trusted service providers who process data on our behalf, including:

• CRM and marketing automation platforms (including GoHighLevel)
• AI voice, chat, and communication vendors
• Telephony and SMS providers
• Analytics and tracking tools
• Hosting and infrastructure providers
• Payment processors
• Advertising platforms (Meta, Google, and similar)
• Legal, accounting, and professional advisors

Service providers are authorized to use personal information only as necessary to perform services for Sierra Exclusive and may not use it for their own independent purposes.

We may also disclose personal information when required by law, legal process, or a valid government request, or to protect our rights, property, or safety or that of others.

Data Retention

We retain personal information as follows:

• Lead data (non-converted inquiries): up to 24 months from last interaction
• Customer records: duration of the business relationship plus 7 years for tax, legal, and dispute resolution purposes
• Call recordings and AI interaction transcripts: up to 24 months unless a longer retention period is required for legal, compliance, or dispute resolution purposes
• Website analytics and advertising data: up to 24 months

You may request deletion of your personal information by contacting us at biz@sierraexclusive.com, subject to legal and operational requirements.

Your Privacy Choices

We respect your right to make choices about how your information is used. You may contact us at biz@sierraexclusive.com to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications (calls, texts, emails)
• Request removal from our advertising audiences

We will respond to reasonable requests within a reasonable timeframe. Some requests may be limited by legal, contractual, or operational requirements (for example, we may need to retain transaction records for tax purposes).

Depending on your state of residence, you may also have additional rights under state privacy laws. We will honor those rights as applicable.

International Users

We may collect and process information from individuals located outside the United States.

If you are located outside the U.S., you acknowledge that your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.

Where required, we implement appropriate safeguards for international data transfers.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system can be guaranteed to be completely secure.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor, we will delete it promptly.

Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or your personal data, please contact us: